About Us - Medisoft

Over 5,000 health professionals have chosen Medisoft

We provide clinicians with all the patient information they need to make fast, confident decisions at the touch of a button. Ophthalmic clinical research is our passion – we have helped our customers deliver some of the world’s largest observational studies and will continue to support research that improves patient care.

Our Vision and Mission

As part of the Heidelberg Engineering Group of Companies, we pioneer data technologies to optimise ophthalmic solutions that advance research and empower eyecare professionals who want to improve the holistic health of patients.

Our Mission is to drive optimised patient care and advancements in ophthalmology via our seamlessly integrated software, data solutions and research.

Our Vision is to become the most trusted supplier of ophthalmic clinical research and electronic medical records

Our Values

Transparency

We always act with transparency and integrity

Collaboration

We proactively work together and support each other

Innovation

We strive to offer innovative products and services

Commitment

We take individual and collective responsibility to do our best for customers and partners

our History

As part of the Heidelberg Engineering Group of Companies, Medisoft pioneers technologies that optimise ophthalmic solutions and supports research that empowers eyecare professionals who strive to improve the health of patients.  

Medisoft was founded in 1997 by Rob Johnston, a consultant ophthalmologist, and his brother David Johnston, who brought commercial and marketing experience from the pharmaceutical industry. These brothers set out to create an electronic medical record system that would meet the needs of ophthalmic professionals, support the entire patient journey, and provide structured data for meaningful reporting.  

Little did they know they were pioneers for big data and machine learning. An evidence-based approach to establishing the value of structured data resulted in several impressive nationwide studies, between 2005 and 2011, utilising data that was acquired with Medisoft Ophthalmology. 

Recognising the synergies between high-quality images, application of standards and structured data, as well as the role of each in the future development of artificial intelligence solutions, Heidelberg Engineering acquired Medisoft Limited in 2017. Currently the company launched it’s next generation ophthalmic EMR ‘mediSIGHT’, branded as ‘HEYEX EMR’ in European German and French speaking markets.

Our award-winning electronic medical record (EMR) system supports every aspect of ophthalmic assessment and treatment. Continuous customer-focused development over two decades and a unwavering commitment to delivering the benefits of capturing structured data has made Medisoft one of the world’s leading ophthalmic EMRs. Medisoft software is currently used by over 150 hospitals worldwide. 

Our highly qualified clinical experts support every aspect of planning, installation, training and technical support to ensure successful implementation and acceptance. We advise eye departments worldwide on delivering process and efficiency improvements through paperless working and shared care. Our clinical modules are designed and tested by practicing ophthalmologists.

In Memoriam Rob Johnston

Rob, co-founder of Medisoft and a full-time consultant ophthalmologist, provided clinical input to the design of Medisoft’s software and analytics. A key opinion leader in cataract and medical retina, Rob led the development of several UK and international standards, as well as helping launch The Royal College of Ophthalmologists’ National Ophthalmology Database, one of the world’s richest ophthalmic data repositories.

Rob published numerous peer-reviewed papers on real-world clinical outcomes using data derived through the routine use of Medisoft Ophthalmology software, and frequently presented at international conferences on how clinical data can support research, audit and revalidation.

Leadership

The Senior Leadership Team have over 30 years’ experience between them at Medisoft Limited, in varied roles across the business. Following a recent change of leadership, Medisoft has adopted a collaborative, joint leadership approach, with 3 co-Managing Directors in post to offer stability, resilience and focus across all core areas of our business. Together, the Senior Leadership Team will continue to steer the commercial success of the business, as well as striving to make Medisoft an even better place to work.

Nick Dodds

Nick graduated from Newcastle University with a degree in Law before embarking on a career in technology. This includes a lengthy period in the Telecoms sector during Plusnet’s growth from start-up to tier 1 provider, before entering the Healthcare technology sector with leading Primary Care systems provider, EMIS Health. As Operations Director, Nick was responsible for transforming a broad range of functions including Support, Training and Development.

At Medisoft, Nick has shared accountability for the business and is specifically responsible for day-to-day operations including Sales, Commercial, Support, Implementation, Deployment, Training, HR and Facilities.

Additionally, Nick is responsible for Information Security and Governance, professional standards and has lead the business and customers through the significant programme of upgrades from Medisoft Ophthalmology to mediSIGHT.

ALEX BROWN

Alex joined Medisoft in 2009 after graduating from the University of Cambridge with a degree in Mathematics. She worked closely with Rob and David Johnston on the product management of Medisosft Ophthalmology, before taking a lead on the design and localisation of mediSIGHT. Alex is motivated to continue Rob Johnston’s legacy, with a passion for product quality and the power of structured data.

Alex joined the director team in March 2021 to head up the product roadmap strategy and product compliance. Of late, Alex is enjoying a wider remit across the business as part of the joint-leadership team.

Nick Kirby

Nick has a degree in Business Systems and IT and over 20 years’ experience working in the fields of Business Intelligence and Data Analysis. Since joining the company in 2013 Nick has transformed the way in which data is extracted, reported and presented across systems, ensuring Medisoft’s reporting capability is almost unique in the health software industry.

Appointed to Director of Data Services in 2018, Nick continues to oversee the development of Medisoft’s Business Intelligence platform, as well as having day-to-day responsibility for securing and delivering real world evidence based data research projects. In 2020, Nick’s remit widened as he assumed responsibility for Medisoft’s Software Engineering and Testing departments and more recently further extended to include leadership of the Finance function.

Our Social Responsibility

Medisoft is proud to be a responsible employer and strive to work in a sustainable way, both to meet the expectations of our customers and employees, but for the generations who will come after them.

Modern Day Slavery Commitment

We are committed to improving our practices to combat slavery and human trafficking. We recognise that slavery and human trafficking is a real yet hidden issue in our society. We will not tolerate slavery and human trafficking in our business or supply chain. We are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to reduce the risk that any form of slavery is taking place in our own business or supply chains.

Organisation Structure

Medisoft Limited is a limited company registered in England and Wales (registered number 03318478) and are a leading provider of ophthalmology electronic medical record systems used by over 150 NHS hospitals in the UK. Our parent company is Heidelberg Engineering Group whose headquarters are in Germany and has operations based in the UK, USA, Australia, Switzerland, Finland and France. Due to the nature of our products, our business operations are predominantly in the Software Development sector, and we additionally provide professional services including project management, customer support, service delivery and implementation. We provide services to a range of private and public sector organisations across the world, such as NHS Trusts and private hospitals.

Definitions

Medisoft considers that modern slavery encompasses:

human trafficking
forced work, through mental or physical threat
being owned or controlled by an employer through mental or physical abuse or the threat of abuse
being dehumanised, treated as a commodity or being bought or sold as property
being physically constrained or to have restriction placed on freedom of movement.

Our supply chain

Due to the nature of our business, we self-assess as having a low risk of modern slavery in our business and supply chains. Our supply chains are limited, and we procure goods and services from a restricted range of UK suppliers. We commit to evaluating any instances of non-compliance in our supply chain on a case-by-case basis and to carry out any remedial action where necessary.

Equality, diversity and inclusion

Medisoft is committed to providing a healthy working environment where all members of its team are treated with dignity and respect, feel supported and remain motivated, productive and happy without the fear or threat of bullying and harassment. No individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Carbon neutrality

At Medisoft, we are committed to making a positive impact on our environment. Through our dedication to sustainable practices and innovative technologies, we strive to minimise our carbon footprint. We are working on this by reducing energy consumption, optimising processes, and promoting eco-friendly solutions.  Our software also aids the drive towards paperless hospitals by minimising the need for traditional paper notes. If you require a copy our full plan, please click here.