Support requests

Our support team will provide you with a friendly and expert first point of contact for all your Medisoft enquiries. We handle functionality queries, technical issues and guidance on standard audits.

We answer 99% of calls within five rings, all of which will be logged and prioritised. The majority are resolved at the time of enquiry whilst more complex requests may be referred to one of Medisoft's specialists for further investigation and resolution. 

How to contact our support desk:

Tel:           +44 (0)113 347 2020

Please note that this is an Internet e-mail address and should not be used for sending patient details.  For details of our secure NHS e-mail account, please click here.

We ask all of our customers to request custom reports using our online form, so that we can be sure that we have sufficient details to respond accurately.

Telephone support hours:
8:30am – 5:30pm Monday to Friday (excluding English Public Holidays)

Call resolution

Your enquiry will be logged and you will receive an automated email which includes your unique ticket reference. You will also receive progress reports at regular intervals. 

Call progression / closure

Should your call not be resolved immediately, we will advise of progress until your enquiry has been resolved. On closure you will receive an e-mail containing details of the resolution.